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SHIPPING POLICY

A legal disclaimer

Nosizwe Concepts Shipping Policy

Effective date: 20 July 2026

Nosizwe Concepts delivers orders throughout South Africa. International delivery may be arranged by quotation.

1. Order processing

Production or processing begins once:

  • Full payment has been received;

  • All product details, sizes, colours and quantities have been confirmed; and

  • Branding artwork has been approved in writing, where applicable.

Delays in payment, supplying information or approving artwork may affect the completion and delivery date.

2. Lead times

Our estimated lead times are:

  • Standard, unbranded products: 5 - 7 working days

  • Custom-made or branded products: 7–10 working days

  • Bulk orders: 10–14 working days

These are estimated production times and do not include courier transit time, weekends or public holidays. A different lead time may be provided on the quotation for unusually large or specialised orders.

3. Courier delivery times

Once an order has been completed and dispatched, estimated courier delivery times are:

  • Durban and surrounding areas: 1–2 working days

  • Major centres in South Africa: 2–4 working days

  • Regional or outlying areas: 3–7 working days

Courier delivery times are estimates and may be affected by strikes, severe weather, road closures, peak seasons or other circumstances outside our reasonable control.

4. Delivery charges

Delivery charges are calculated according to the destination, parcel size and weight. The applicable delivery fee will be shown during checkout or included in the customer’s quotation.

Additional charges may apply to:

  • Farms, mines or remote locations;

  • Special or urgent delivery arrangements;

  • Re-delivery following an unsuccessful delivery attempt; and

  • Incorrect or incomplete delivery details supplied by the customer.

5. Delivery address

Customers must provide a complete and accurate physical delivery address, including a contact person and telephone number.

Nosizwe Concepts will not be responsible for delays caused by incorrect or incomplete information supplied by the customer. Where an order is returned to us because delivery could not be completed, the customer may be required to pay the reasonable cost of re-delivery.

6. Receiving an order

Customers should inspect their parcel as soon as possible after delivery.

Any visible damage, missing cartons or incorrect items should be reported to Nosizwe Concepts within 48 hours of delivery. Please include:

  • The order or invoice number;

  • A description of the problem;

  • Clear photographs of the parcel and products; and

  • A photograph of the courier label.

Reporting within 48 hours helps us investigate the matter with the courier, but does not limit any rights the customer may have under applicable law.

7. Delayed or missing parcels

If tracking shows that an order is delayed or missing, please contact us so that we can lodge an investigation with the courier.

Nosizwe Concepts remains responsible for delivering the order to the agreed delivery address, subject to applicable law. Claims will be assessed after the courier’s investigation has been completed.

8. Collection

Collection may be arranged by prior appointment from our Westville, Durban premises. Customers will be notified once their order is ready. Orders may not be collected before this confirmation has been received.

9. International orders

International orders are quoted individually. The customer may be responsible for import duties, customs charges and local taxes charged by the destination country. These costs are not included unless expressly stated in writing.

10. Contact us

For delivery assistance, contact:

Nosizwe Concepts
Email: shop@tailorninaaprons.com
WhatsApp/Telephone: +27 609124018
Location: Westville, Durban, South Africa

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