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PRIVACY POLICY

A legal disclaimer

Nosizwe Concepts Privacy Policy

Effective date: 20 July 2026

Nosizwe Concepts respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This policy explains what information we collect, how we use it and the rights available to you.

1. Who we are

Nosizwe Concepts supplies uniforms, workwear, promotional products, custom-made garments and product branding.

For the purposes of POPIA, Nosizwe Concepts is the “responsible party” in relation to the personal information described in this policy.

Business details:

Nosizwe Concepts PTY LTD
Location: Westville, Durban, South Africa
Email: info@nosizweconcepts.com
Telephone/WhatsApp: +27609124018
 

2. Personal information we collect

Depending on how you interact with us, we may collect:

  • Your name and surname;

  • Business or organisation name;

  • Email address and telephone number;

  • Billing and delivery addresses;

  • Company registration or VAT information;

  • Order, quotation and invoice details;

  • Product preferences, garment sizes and measurements;

  • Logos, branding files and artwork;

  • Payment and transaction information;

  • Communications sent through email, WhatsApp, telephone, social media or our website;

  • Website activity, IP address, browser information and device information; and

  • Any other information you voluntarily provide.

Where an order includes employee names, sizes or other personal information, the customer confirms that they are authorised to provide that information to Nosizwe Concepts.

3. How we collect information

We may collect personal information when you:

  • Visit or use our website;

  • Create an account;

  • Request a quotation;

  • Place an order;

  • Complete an enquiry or contact form;

  • Contact us by email, telephone, WhatsApp or social media;

  • Subscribe to marketing communications;

  • Enter a promotion or competition;

  • Submit artwork, logos, measurements or staff information; or

  • Communicate with our employees or service providers.

We may also receive information from publicly available sources, referral partners, product suppliers, payment providers, couriers or social-media platforms where lawful and appropriate.

4. Why we use your information

We may process personal information to:

  • Respond to enquiries and prepare quotations;

  • Process, manufacture, brand and deliver orders;

  • Confirm payments and issue invoices;

  • Communicate about order progress, artwork approval and delivery;

  • Manage returns, exchanges, complaints and customer support;

  • Maintain customer and supplier records;

  • Improve our products, services and website;

  • Prevent fraud and protect our business and customers;

  • Meet accounting, tax and other legal obligations;

  • Establish or defend legal rights;

  • Send marketing communications where permitted; and

  • Perform other activities reasonably necessary for our business relationship.

We process personal information only where we have a lawful justification, including consent, performance of an agreement, compliance with a legal obligation or a legitimate business interest that does not unjustifiably infringe your privacy.

5. Payments

Online payments may be processed by third-party payment providers. Nosizwe Concepts does not ordinarily receive or store your complete bank card information.

Payment providers process information according to their own terms and privacy policies. Customers should review the applicable provider’s privacy policy before completing payment.

6. Sharing personal information

We do not sell or rent personal information.

We may share relevant information with trusted service providers where necessary, including:

  • Wix or another website-hosting provider;

  • Payment processors and banks;

  • Courier and delivery companies;

  • Product manufacturers and suppliers;

  • Branding, printing or embroidery service providers;

  • Accountants, auditors and professional advisers;

  • Marketing and communication platforms;

  • IT, security and cloud-storage providers; and

  • Government authorities where disclosure is legally required.

Service providers receive only the information reasonably necessary to perform their functions and are expected to protect it appropriately.

For example, we may provide your name, telephone number and delivery address to a courier so that your order can be delivered.

7. International processing

Some website, payment, cloud-storage, communication or marketing providers may process information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that it receives an appropriate level of protection as required by POPIA.

8. Cookies and website information

Our website may use cookies and similar technologies to:

  • Keep the website functioning;

  • Remember customer preferences;

  • Maintain shopping-cart and account functions;

  • Understand how visitors use the website;

  • Measure website and advertising performance; and

  • Support relevant marketing.

You can manage non-essential cookies through the available cookie settings or your browser. Disabling certain cookies may affect some website functions.

Third-party services integrated into our website may place their own cookies subject to their privacy policies.

9. Marketing communications

We may send information about products, promotions or services where:

  • You have consented;

  • You are an existing customer and the communication is legally permitted; or

  • Another lawful basis applies.

You may unsubscribe at any time by:

  • Selecting the unsubscribe option in an email;

  • Replying “STOP” to an applicable message; or

  • Contacting us using the details below.

Unsubscribing from marketing will not stop essential communications relating to quotations, active orders, payments or deliveries. Our direct-marketing practices are guided by the Information Regulator’s direct-marketing guidance.

10. Information security

We use reasonable administrative, technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

If a security compromise affects your personal information, we will take appropriate steps and provide any notifications required by law.

11. Retention of information

We retain personal information only for as long as reasonably necessary to:

  • Complete the purpose for which it was collected;

  • Maintain business and customer records;

  • Comply with tax, accounting and legal requirements;

  • Resolve complaints or disputes; and

  • Establish, exercise or defend legal claims.

When information is no longer required, we will securely delete, destroy or anonymise it, subject to applicable law.

12. Your rights

Subject to POPIA and other applicable laws, you may:

  • Ask whether we hold your personal information;

  • Request access to your personal information;

  • Ask us to correct or update inaccurate information;

  • Request deletion of information that we are no longer entitled to retain;

  • Object to certain processing;

  • Withdraw consent where processing depends on consent;

  • Opt out of direct marketing; and

  • Submit a complaint to the Information Regulator.

We may need to verify your identity before processing a request. Certain information may need to be retained where required by law or for legitimate legal purposes.

13. Children’s information

Our products and services are not intended to be purchased independently by children.

Where a parent, guardian, school or organisation provides information relating to a child, they confirm that they have the necessary authority or consent. We will process children’s information only where permitted by law.

14. Third-party websites

Our website may contain links to websites or services operated by third parties. Nosizwe Concepts is not responsible for the privacy practices or content of those services.

Customers should review the third party’s privacy policy before providing personal information.

15. Changes to this policy

We may update this policy to reflect changes in our business, website or legal obligations. The updated version will be published on our website with a revised effective date.

16. Contact Nosizwe Concepts

For privacy questions or to exercise your rights, contact:

Information Officer: [insert full name]
Email: [insert email address]
Telephone/WhatsApp: [insert number]
Physical address: [insert complete Westville business address]

17. Complaints

Please contact us first so that we can try to resolve your concern.

You may also submit a complaint to the South African Information Regulator through its official complaints portal.

This policy is based on the requirements of South Africa’s Protection of Personal Information Act. It should be reviewed by a South African legal or POPIA compliance professional before publication.

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